All returns must have a RA# to receive proper credit. Call us at 817-421-0777 for your Return Authorization number. Customer service hours are Monday-Saturday 10:00 AM – 5:30 PM
Completely wrap your returns in the original packaging or equivalent and use tape to secure it. Print the RA number you are issued and your full name on the packaging or it will be refused. We suggest that you use a shipper that provides tracking information to follow its progress.
Your return request must be received by us no later than 5 days after your rug was delivered.
We will not be able to accept returns without a Return Authorization number. Rugs received after 10 days or without an RA# may incur a 30% restocking fee or be refused. Please be aware that we inspect the rugs upon arrival. Rugs that have been soiled or damaged may be refused or cause you to incur additional fees, or void the return all together.
Rugs returned to the manufacturer will be inspected by the manufacturers for reported damage. If the manufacturer determines the purported damage is a result of customer carelessness, credit will not be issued.
Beverly Hills Fine Rugs & Design is not responsible for rugs soiled, damaged or lost while in the return process. We strongly suggest insuring your return.
Undeliverable or Returned rugs,
All rugs are shipped via FedEx, UPS or common carrier. Shippers will make 1-3 attempts to deliver your purchase. Undeliverable or refused orders will incur a 30% restocking fee in addition to any and all shipping charges and/or storage fee.
Shipping and handling fee charges are not refundable for any reason. Be aware that it can take up to 3 weeks for a credit to be completed.
The above Return Policy does not apply to clearance items. Sales on all clearance, personalized, or custom rugs are final.